September 12th, 2011
Advertising heaven, privacy hell
Los Angeles: Picture this: You stop in front of a digital advertising display at a mall and suddenly an advert pops up touting makeup, followed by one for shoes and then one for butter pecan ice cream. It seems to know you’re a woman in your late 20s and, in fact, it does. When you looked at the display, it scanned your facial features and tailored its messages to you.
Once the stuff of science fiction and high-tech crime fighting, facial recognition technology has become one of the newest tools in marketing, even though privacy concerns abound.
The Venetian resort, hotel and casino in Las Vegas has started using it on digital displays to tailor suggestions for restaurants, clubs and entertainment to passers-by. Kraft and Adidas say they are planning to experiment with it as early as this year to push their products.
A group of US bar owners in Chicago last month started using facial recognition, in conjunction with mounted cameras, to keep tabs on the male/female ratio and age mixes of their crowds. Patrons planning a night out can use mobile apps to get a real-time check of a venue’s vibe. “This helps people avoid those hit-or-miss nights,” said Cole Harper, 27, co-founder of the SceneTap company that makes the app.
The commercial applications of facial recognition are in contrast to those being used by law enforcement to identify specific individuals. Companies, at least at this point, mostly just want to pinpoint a demographic based on age and gender to tailor their advertising.
But even this alarms privacy advocates, given that it could greatly popularise and expand use of the technology.
Intel, which makes such software, said it’s widely adaptable. “You can put this technology into kiosks, vending machines, digital signs,” said Christopher O’Malley, director of retail marketing for Intel’s embedded and communications group. “It’s going to become a much more common thing in the next few years.”
So far, the technology is in most use commercially by a variety of businesses in Japan. “It’s not just clothing stores or restaurant chains,” said Joseph Jasper, spokesman for NEC, which makes the display screens used in the adverts. Banks, for example, use it to target customers based on their ages, separating out older customers from young people who are more likely to be opening their first account.
The technology works by digitally measuring the distance between the eyes, the width of the nose, the length of a jawline and other data points. Law enforcement agencies that use facial recognition — the most recent example being the London riots — compare the measurements against databases.
But for most marketing uses, the measurements are compared to standardised codes that represent features typical of males and females in various age brackets.
Adidas is working with Intel to install and test digital walls with facial recognition in a handful of stores either in the US or Britain. If a woman in her 50s walks by and stops, 60 per cent of the shoes displayed will be for females in her age bracket, while the other 40 per cent will be a random sprinkling of other goods.
“If a retailer can offer the right products quickly, people are more likely to buy something,” said Chris Aubrey, vice president of global retail marketing for Adidas.
Kraft said it’s in talks with a supermarket chain, which it would not identify, to test face-scanning kiosks.
“If it recognises that there is a female between 25 to 29 standing there, it may surmise that you are more likely to have minor children at home and give suggestions on how to spice up Kraft Macaroni and Cheese for the kids,” said Donald King, the company’s vice president of retail experience.
Privacy advocates worry the technology is one more way for companies to quietly gather data about people without their permission or even knowledge.
In June, Facebook rolled out a facial recognition feature worldwide that could pinpoint individuals. It was used to automatically identify friends when you uploaded photos of them onto the social network. When members realised this was happening, many loudly objected, calling it creepy and invasive. The feature still exists, but the company apologised and made it more clear how users can opt out.
Earlier this year, Google said privacy concerns drove the company to abandon a project for mobile phones that would have enabled users to snap photos of someone and then run a search online for other photos of the person. “We built that technology and we withheld it,” Google Executive Chairman Eric Schmidt said at the D: All Things Digital conference in May. He said the decision was made because “of the fact that people could use this stuff in a very, very bad way as well as in a good way”.
The not-for-profit Electronic Privacy Information Centre said such uses of facial recognition have the potential to violate civil liberties and give governments too much power.
“What if the government starts compiling a database of everyone who shows up to protests?” asked Marc Rotenberg, executive director of the group. “There are so many First Amendment and human rights concerns. It’s a slippery slope.
“When you think about facial recognition, you have to ask the questions, ‘Why is it being done?’ ‘Who is it being done to?’ ‘How is that information used?’ and ‘What is it linked to?’”
David Thompson, an attorney at Munger Tolles and Olson who specialises in privacy law, said the use of facial recognition can catch and expose people during very sensitive moments of their lives, such as going to an abortion clinic or a cancer treatment centre.
“The problem is that there are things we do that we don’t need a permanent record of,” Thompson said. “I don’t need other people to know where I’ve been and what I’m doing.”
Ed Warm, co-owner of Joe’s Bar in Chicago, said many customers were excited about the SceneTap app that gave them the demographics of the crowd in the bar on any given night, but were clueless that facial recognition technology made it possible. “Frankly, almost no one seemed to care how it worked,” Warm said.
Sami Ari, a 27-year-old social media marketer, is one of about 8,000 people who have downloaded the app. He knew it was facial recognition at work and didn’t mind it.
“I use it at least once a week to find a cool place for me and my friends to hang out,” said Ari.